What is the best general Troubleshooting steps?

Generally speaking when you have a problem with scrapebox these are the best steps to follow.  Work thru them until your problem is resolved.

1.) Restart your computer

2.) Update scrapebox to the latest version if there is an update available.  Sometimes things change with Google, or Wordpress etc...  and the updates fix these issues.

3.) Take a moment to go back thru your settings and double check all of the most obvious things.  Often a simple setting can cause great grief.

4.) Reinstall Scrapebox.  Completely delete all of the scrapebox operating files (of course back up any files you are working with, like your names, emails etc... You only need to delete the actual scrapebox files that come with scrapebox originally when you download it).  Then re-download the latest version of scrapebox and try it.  (download here: http://www.scrapebox.com/payment-received)

5.) If all else fails try posting in the sales thread where you purchased scrapebox to see if the user community can help you (if you purchased on a forum),  or you can try the sales thread at BHW, they are very helpful: http://www.blackhatworld.com/blackhat-seo/buy-sell-trade/129096-scrapebox-ultimate-serp-scraper-auto-blog-commenter-prstorm-mode.html

6.) If that doesn't help then you can contact support directly: http://www.scrapebox.com/contact-us